Service Controls Technician – MacDonald-Miller


The Service Controls Technician is accountable for the following:

  • Complete service calls and preventative maintenance on existing controls systems.
  • Troubleshoot existing installations and correct deficiencies and repair systems.
  • Perform upgrades, small scale retrofits or replacement of existing control systems.
  • Perform building survey’s and work with the small repairs group on estimating additional work.
  • Become proficient in areas of HVAC controls including pneumatic, electronic, energy management systems, and computerized control systems.
  • Perform software programming, check-out, and graphic functions.
  • Knowledge of all aspects of HVAC including design, production, refrigeration, controls and service.
  • Test building controls sequences of operation and full function of control system components.
  • Provide written record of system and component testing on all projects.
  • Establish and maintain relationships with MMFS Zone Service Managers and Service Technicians.
  • Promote, maintain and enhance new and existing customer relationships.
  • Consult with customers regarding problems or issues discovered while servicing their boiler and provide them with a record of services performed.
  • Work closely with Service Coordination and Foreperson to ensure that customers’ needs are fulfilled to their expectations and in a timely manner.
  • Understand, accept and support MacDonald-Miller’s Operating Guidelines, Operational Beliefs and Customer Commitment.
  • Actively participate in the MacDonald-Miller sponsored education and training program.
    Perform additional tasks as assigned.

This is a condensed job description. It is not intended as an employment contract, nor is it intended to describe all duties this position may perform.


The candidate must possess the following knowledge, skills and abilities:

  • A two-year degree or other education or experience by which a reasonable understanding of HVAC and control systems with an emphasis on direct digital control systems has been gained.
  • An understanding of air-conditioning principles, systems and commercial HVAC mechanical equipment.
    An understanding of commercial building operations.
  • Possess strong computer aptitude including hardware, software and network communications.
  • Ability to effectively interact with co-workers, customers, technicians, sales and office staff.
  • Strong communication, organizational, documentation, and problem solving skills.
  • Ability to read and understand mechanical and electrical drawings.
  • Must be able to conform to all federal, state and city licensing and certification requirements as applicable.
  • Competent in job site safety requirements, i.e. WISHA/OSHA, OROSHA/OSHA, and be committed to safety.
  • Ability to consistently set goals, establish and meet budgets, and meet schedule deadlines.
  • Project a positive image of the company and herself/himself to customers with good grooming and hygiene habits.
  • Possess efficient knowledge using gauges, meters and computerized controls common to the industry.
  • Take pride in ones work and accept responsibility for his/her professionalism and accuracy.
  • Ability to work independently or in a team atmosphere.
  • Project a positive image of the company and herself/himself to customers at all times.
  • Possess a valid drivers license, a clean driving record, and be in possession of all applicable licenses of the trade.
  • Have an excellent attendance record at prior employment.
  • A candidate is required to pass a pre-hire drug screening and physical examination.


The candidate must possess and be adaptable to the following physical abilities and working conditions:

Ability to frequently lift or carry 20 to 50 pounds.
Ability to see and hear well (either naturally or with correction) and speak clearly.
Physical requirements include: Standing, bending, squatting, sitting, kneeling, lying down, crawling, climbing and driving.
Typical working conditions include: General construction, working on ladders, on rooftops, in crawl spaces, in unheated areas and in all weather conditions.
Must be capable of working ten to twelve hour days when job/business needs demand.

MacDonald-Miller Facility Solutions presently provides employee coverage for:

Medical, dental, vision for employee {coverage available for dependents for shared premium}.
401k retirement plan including Company matching.
Holiday Pay.
Vacation and sick leave compensation.
Disability income protection.
Employee and Dependent Life Insurance.
Flexible Spending Account (Childcare).
Employee Assistance Program.


Please read all pages of this job description. Your resume or application is reviewed prior to setting up a personal interview, so please make sure your resume is up to date. If you do not have a resume, you may fill out an application at the address listed above.

MacDonald-Miller Facility Solutions, Inc. is an Equal Opportunity Employer and a non-smoking facility. MacDonald-Miller is also a drug and alcohol free workplace and tests all new hires (subject to and in accordance with union bargaining agreements).

MacDonald-Miller Facility Solutions participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of MacDonald-Miller are expected to perform tasks as assigned by MacDonald-Miller supervisory/management personnel regardless of job title or routine job duties.

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