Program Implementation Manager: SCL

Position Description
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle’s electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Our values drive our work: customers first, environmental stewardship, equitable community connections, operational and financial excellence, safe and engaged employees. In line with these values, we have a track record of delivering affordable, reliable, and environmentally-sound electricity, paired with energy programs that help our customers meet their energy needs and facilitate our community’s transition to a just, equitable and green energy future.

The Customer Energy Solutions (CES) division of Seattle City Light implements the longest continuously operating municipal energy conservation initiative in the country. The Project Development team is responsible for promoting and delivering the utility’s portfolio of customer demand-side management programs to its commercial, industrial, multifamily, and institutional customers. These programs deliver cost-effective energy conservation to the utility.

Building on our 40-year legacy of leadership in energy efficiency, we are working with our customers and partners to develop innovative and equity-centered programs. Our customer energy portfolio is evolving and expanding to include distributed energy resources (DERs), such as demand response and distributed generation, small scale renewables, transportation and building electrification efforts, as well as affordability programs.

This position will report to the Director of Customer Energy Solutions.

Job Responsibilities
Here is more about what you’ll be doing:

As a direct report to the Director of Customer Energy Solutions, you will supervise a team of 2 Energy Management Analyst (EMA) Supervisors and lead a team of up to 19 dynamic, customer focused EMAs to help our customer owners and community partners meet their evolving energy needs. The group works with business customers across all sectors to conduct program outreach, opportunity assessments, and program implementation activities. The team helps customers maximize the performance of their existing buildings advance the design of new construction projects (to exceed energy code requirements) and leverage equipment incentives at distributor channels. The team also works with various trade allies and with architects and engineers to help them understand the opportunities and benefits of participating in our programs.

With an annual budget of approximately $14 million, the Manager is accountable for ensuring program and customer experience goals are met, while prudently managing financial and human resources. This position provides management oversight and responsibility for supervision, workload planning and assignments, staff development and performance management.

The Program Implementation Manager serves as a member of the division’s portfolio team and senior leadership team, collaborating with other division leaders on strategic planning and portfolio management decisions. The manager will also champion staff participation in cross-functional teams focusing on strategy development and program design to ensure that program offerings align with customer needs, market opportunities, and technology trends.

Other Significant job duties include:

Define and create operational performance metrics, develop and administer forecasting and project management tools that address energy savings, cycle time, and customer satisfaction
Review consultant contracts and incentive payments > $10k
Develop and execute customer and contractor segmentation and outreach strategy to fill project pipeline
Build out required competencies on team to deliver expanded portfolio
Provide support to the Electrification and Strategic Technologies division in strategic planning, customer engagement, opportunity identification, grant support, and subject-matter expertise
Provide input at the state and regional levels regarding regulation, codes, and guidelines for existing and new commercial buildings
Collaborate, as needed, with the Office of Sustainability and Environment on clean energy policy development and implementation strategies.

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:
Education: Bachelor’s degree in Business or Public Administration, Economics, Engineering, Sustainable Resource Development; or Environmental or Physical Sciences; or related field.
Experience: 6 or more years of progressively responsible experience in managing the design and or delivery of customer focused energy programs or consulting services, including 2 years as a manager or supervisor.
Other combinations of education, training, and/or experience that provide an equivalent background required to perform this body of work will be evaluated on an individual basis for comparability.

Desired Qualifications – You will be successful if you have the following experience, skills, and abilities:

Sales, Outreach, and Business Development – Develop and execute strategic outreach plans, which will require effective customer segmentation, developing and managing customer and contractor relationships, effective use of data, and partnership with Business Customer Services and Lighting Design Lab.
Continuous Process Improvement – You should be comfortable in a production environment and have an established track record of identifying and implementing continuous process improvement.
Collaboration, Coordination, and Change Management – Coordinate with Electrification and Strategic Technologies (EST), articulate a clear vision and provide ongoing sponsorship, clarify roles and responsibilities, navigate change management effectively, and demonstrate excellent communication skills.
Customer Experience – To improve our customers’ experience, you will implement customer satisfaction surveys to improve our program process and design. You will work with internal and external stakeholders to understand their needs and improve customer journey.
Experience in the energy and utility industry, preferably in demand-side management programs, including energy efficiency, distributed energy resources, renewables, demand response, building electrification, and transportation electrification
Demonstrated commitment to workforce equity and healthy workplace culture. Contributes to building and maintaining a fair, respectful and caring work environment that values the contributions and differences of each person and each job function.
Bold commitment to racial diversity, social justice, and equitable provision of services to all.
Encourages and supports cross functional collaboration. Builds effective working relationships across the organization.
Inspires and motivates team members to continuously learn, improve individual and organizational capabilities and processes, pursue new ideas and approaches, and realize creative solutions.
Strong technical, engineering, and problem-solving abilities, particularly in building energy systems.
Comfort in a fast-paced and dynamic environment and ability to lead through and manage uncertainty.
Strong emotional intelligence, and the ability to listen, reflect, mentor and coach. Effectively manages interpersonal and ideological conflict through direct, respectful communication.
Experience and comfort working on cross-functional teams in a matrixed environment.
Registered Professional Engineer (PE), Certified Energy Manager (CEM), or Certified Measurement and Verification Professional (CMVP)

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Application Process
Please submit the following with your online application:

A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
A current resume of your educational and professional work experience.
Incomplete applications will not be considered.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

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